Frequently Asked Questions (FAQs)

Products

Q. WHAT ARE THE MOUTHPIECES MADE OF?
All nipples are made from latex free food grade silicone. 

Q. CAN I REQUEST A PLAIN MOUTHPIECE?
Yes, mouthpieces on pre-made pacifiers that include glitter in them can be changed to non-glitter mouthpiece on request.

Q. CAN I REQUEST DIFFERENT WORDING ON A PRE-MADE PACIFIER?
We are not able to customize pre-made pacifiers. You may order a custom pacifier requesting a remake of the pre-made pacifier and add your custom wording on the handle.

Orders

Q. DO I NEED TO HAVE AN ACCOUNT TO ORDER?
No, you can also place an order as a guest. 

Q. HOW DO I CANCEL MY ORDER?
Orders cannot be canceled or modified once they have been placed. All sales are final. No returns, no exchanges, no refunds.

Q. CAN I PUT AN ITEM ON HOLD?
Payment is due at checkout, no holds or payment plans.

Gift Wrapping

Q. IS GIFT WRAPPING OFFERED ON ALL PRODUCTS?
Yes! Gift wrapping includes a box, wrapping paper, ribbon and a bow. You may also include a card with a note up to 250 characters. 

Q. HOW DO I SELECT A PACIFIER TO BE GIFT WRAPPED?
There is an option at checkout in the lower right-hand corner. Please select the "Include Gift Wrap" checkbox, select your occasion, and include a note (if desired). 

Q. WHAT IF I NEED MORE THAN ONE PACIFIER TO BE WRAPPED?
Pacifiers will be packaged and wrapped in individual boxes, but may be wrapped together if requested. Please email ops@oopsiedaizee.com to request that more than one item be wrapped together.

Q. WHAT ARE YOUR GIFT WRAPPING OPTIONS?
We offer gift wrapping for four occasions: Birthday, Christmas, Valentines Day and "Just Because." Wrapping paper will match occasion selected at checkout. 

Q. WILL SELECTING GIFT WRAP DELAY MY ORDER?
Although we strive to have orders placed by 3pm Eastern time shipped the next business day, we do ask that you allow an extra day for gift wrapped orders to be processed.  But, as with all of our orders, we try to ship as soon as possible. 

Q. WHAT DOES THE PACKAGING LOOK LIKE?
Here is an example of a Christmas gift wrapped item:

Payments

Please see our Policies page for more information on Payments.

Q. WHAT DO YOU MEAN BY "DISCREET BILLING"?
Credit Card charges will show on your billing statement as “SP *ODONLINE."

Q. HOW SECURE IS MY ONLINE ORDER?
When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.

Q. WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments. We do not accept Venmo, CashApp, personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.

Q. I AM TRYING TO MAKE A PAYMENT WITH MY CREDIT CARD BUT IT IS NOT GOING THROUGH.
If you are experiencing issues ordering with your credit card, please contact your bank as they may be blocking your order. 

Shipping

Please see our Policies page for more information on shipping.

Q. WHAT DO YOU MEAN BY "DISCREET PACKAGING"?
We have a strong commitment to the privacy of our customers. All packages are sent out in an unmarked box with the return address of "OD." All international orders are marked as "Accessories" on the required customs declaration.

Q. WHERE DO YOU SHIP?
We currently ship to Canada, United States & United Kingdom. Please ensure that the address on your package is correct to ensure a successful delivery. 

Q. I JUST ORDERED, WHEN WILL MY ORDER SHIP?
Shipping time quoted in checkout does not include processing time.

For orders of pre-made pacifiers, we strive to process and ship all orders within 5-7 business days.   

For custom pacifiers, we strive to have orders completed and ready for shipping within 7-10 business days. 

There is no shipping available on Sundays and Canadian postal holidays.

Q. I MADE A MISTAKE ON MY ADDRESS, WHAT DO I DO?
If you notice that you have made a mistake on your address, please contact us at ops@oopsiedaizee.com immediately so we can fix this before your order is shipped. 

Q. WHEN WILL MY ORDER ARRIVE?
The delivery time is based on the shipping option that you have chosen. Shipping times will vary depending on location and shipping speed.

• Shipping within Canada take anywhere from 3 to 10 business days to arrive.
• Economy shipping within the US can take 3-4 weeks. Tracked shipping to the US is typically 9 to 14 days.
• International shipping can take 30+ days.

If you have added tracking to your shipping (subject to a fee), and your order has shipped, we will email your tracking information on the next day as tracking information generally becomes available 24 hours after we have shipped the order.If you have opted to ship your product via our free standard shipping, you will not receive a tracking code and we will not be able to access the status of your shipment. 

Q. WHY IS MY DELIVERY TAKING SO LONG?
Unfortunately, most carriers have suspended their service guarantees due to the COVID-19 pandemic. Most recently, the United States Parcel Service (USPS) announced customers will be experiencing slower than usual transit times. 

Q. WHAT IF MY PACKAGE IS RETURNED AS UNDELIVERABLE?
If your package is returned to us due to being undeliverable we will provide you with the option to reship. Reshipment will require payment of the additional costs to ship the order a second time. If you choose not to reship the item, we will refund your payment less a 25% restocking fee, the original cost of shipping (even if noted as free), and any return shipping fees by the carrier.

If the reason for return was due to a mistake made by us we will provide you with a refund or replacement at our discretion. Please see the Customer Care page for more information on our shipping policy.

Returns

Please see our Policies page for more information on Returns.

Q. CAN I RETURN MY PACIFIER?

Oopsie Daizee does not accept returns of pacifiers, which are not suitable for return due to health and/or hygiene reasons. 

In the event that you received a wrong/damaged/defective item you must contact us at ops@oopsiedaizee.com within 1 week after the product has been received and provide proof of the damaged or defective product. 

Q. A PACIFIER I RECEIVED IS DEFECTIVE.
All pacifiers are guaranteed for 30 days from purchase against defects in materials or workmanship. To receive compensation for defective products, you MUST send us proof of the defect and hold onto the contents and original packaging for examination. If we are unable to determine the defect through photo or video proof, you may be required to ship back the pacifier, and if confirmed defective, we will compensate you for both the product and return shipping fees.

If it is determined that the damage was not due to defects in materials or workmanship, we can offer instructions on how to repair it yourself.

Discounts/Promotions

Q. DO YOU RUN PROMOTIONS ON PACIFIERS?
We also regularly run promotions. Product availability/promotions can change without notice and are limited to stock on hand. Customers may not create additional accounts to receive new customer promotions or additional free items. We will not retroactively adjust pricing for any reason.

Be sure to follow us on Instagram, TikTok, Twitter, Facebook or sign up for our newsletter to be first to know!

Q. DO YOU OFFER DISCOUNT CODES?
Each of our Oopsie Daizee Ambassadors have a discount code that they regularly advertise on their social media accounts.  Follow them to learn their code and get 10% off!

Q. CAN I USE SEVERAL DISCOUNT CODES IN ONE ORDER?
Promotion and discount codes cannot be used in conjunction with other promotions and discounts unless stated otherwise.